Returns & Refunds

Our policy is for 30 days. If it's been 30 days since your purchase, we're sorry we're unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.


Refund (if any)

Once we have received and inspected your item, we will email you to notify you that we have received your item. We will also notify you of approval or rejection of your refund.

If you are approved, the money will be refunded immediately to the account you paid us.


Late or Missing Refund (if any)

If you haven't received your refund, check your bank account first.

Then contact your credit card company, it can be a while before your refund is officially posted.

If you've done all of this and still haven't received your refund, please contact us at contact@egenuineparts.com to work together to resolve the issue.


Exchange (if any)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@egenuineparts.com.


Refunds

To return a product, you should send your product to:

QUANG MINH JSC

Construction Equipment and Machines

RO: 17B/99 Nguyen Khang St - Ha Noi - Vietnam.

Mobile: +84 983529830 (WhatsApp).

Email: contact@egenuineparts.com

 

Important notes

Reasons not related to products and services such as: You refuse to receive the goods unconditionally, you provide the wrong delivery address.

The other you will be responsible for the payment of shipping fees for the return of goods or the recipient's revised information fee. Shipping costs will not be refunded.

Once you receive your refund, any return shipping fees will be deducted from your refund.

We are not responsible for any terms that we passively or have no control over, for example costs incurred related to territory-specific community standard conditions or development costs. taxes and shipping charges according to your country. (If your location is in another area, please consult us first to compromise or proactively cancel your order).