Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

       

      Late or missing refunds (if applicable)

      If you haven’t received a refund yet, first check your bank account again.

      Then contact your credit card company, it may take some time before your refund is officially posted.

      Next contact your bank. There is often some processing time before a refund is posted.

      If you’ve done all of this and you still have not received your refund yet, please contact us at contact@egenuineparts.com.

         

        Sale items (if applicable)

        Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

           

          Exchanges (if applicable)

          We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@egenuineparts.com.

             

            Gifts

            If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

            If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

               

              Shipping

              To return your product, you should mail your product to:


              QUANG MINH JSC

                Construction Equipment and Machines

                RO: 17B/99 Nguyen Khang St - Ha Noi - Vietnam.


                Mobile: +84 983529830 (WhatsApp).

                Website: https://EGenuineParts.com

                Email: contact@egenuineparts.com

                 

                Important notes

                The reasons are not related to products and services, such as: You refuse to receive unconditionally, You provide the wrong delivery address. You will be responsible for payment of freight charges for returning the goods or the recipient's modification information. Shipping costs are not refundable.
                When you receive a refund, any return shipping charges will be deducted from your refund.
                We are not responsible for any terms that we are passive or cannot control, for example, regarding the specific community standard conditions of each territory or country. (If your location is in a different area, please consult with us first to compromise or take the initiative to cancel orders).